Cypress Help Center
Search the docs, get help from the community, or ask our support team.
Documentation
Our super thorough docs show you how to use and troubleshoot Cypress, step by step.
Subscription & Billing
Get help with understanding your invoices, updating billing information, or managing your subscription on Cypress Cloud.
Support tickets
Submit a support ticket if you need help with anything, and we will follow-up according to the priority of your request.
Support tickets
Sign in to a Team, Business, or Enterprise account to submit a ticket via Cypress Cloud.
FAQs
Not finding what you need in our docs? We may have answered your question in our FAQs.
Join us on Discord
Connect with fellow Cypress users to share best practices, ask questions, and learn tips & tricks.
Report a bug
Are you a Cypress app user? Report issues or search for existing bugs here.
Support plans
Our support offerings ensure your organization has the resources and responsiveness to meet your needs.
Starter plan
Customer support level
Community
Prioritization of tickets
Not included in planSLAs
Not included in planBusiness hours
Not included in planTeam plan
Customer support level
Standard
Prioritization of tickets
Not included in planSLAs
8 - 24 hours *
Business hours
8am-8pm ET (M-F)
Business plan
Customer support level
Standard
Prioritization of tickets
Not included in planSLAs
8 - 24 hours *
Business hours
8am-8pm ET (M-F)
Enterprise plan
Customer support level
Priority
Prioritization of tickets
Included in planSLAs
3 - 8 hours *
Business hours
8am-8pm ET (M-F)